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Centric MIT, an outsourced IT provider for the 417 region, is looking for a highly skilled IT professional for a Tier 1 Help Desk Technician position. This individual will be part of a growing team that lives to solve problems, likes a good challenge and understands the value of client communication.

Summary

Answering technical questions via phone and email, troubleshooting workstation and server issues, troubleshooting network-related issues, troubleshooting Windows software and hardware configuration issues.

Essential Functions

  • Provide technical support remotely for clients related to end-user hardware and software, server hardware and applications, and network infrastructure equipment
  • Receive emergency and non-emergency calls, record significant information
  • Address issues by providing solution or scheduling resources and follow-up with those resources to ensure a great client experience
  • Create and maintain documentation for customer environments and processes
  • Complete projects on time as assigned

Minimum Qualifications

  • Strong communication and customer service skills
  • Ability to multitask
  • Understanding of troubleshooting techniques
  • 12 months IT helpdesk experience, equivalent education, or CompTIA A+ certification

Knowledge and Skills

Strong knowledge of workstation operating systems (Windows 7, 8.1, 10)

Experience with the following applications:

  • Microsoft Office (2013, 2016, 365)
  • Internet Explorer, Chrome, Firefox
  • Adobe applications

Understanding of the following:

  • Active Directory
  • Microsoft Exchange
  • IIS
  • Microsoft SQL server
  • File and Print services
  • TCP/IP
  • DHCP
  • DNS
  • Routers/Firewalls/Switches

Compensation

  • Paid time off, plus 8 annual paid holidays
  • Medical and dental premiums paid
  • 401K with employer match
  • Competitive pay and additional benefits
  • Employee lounge with flat screen televisions, video games, and comfortable seating
  • On-site gym and sauna

Other Expectations

Associates are encouraged to participate in company events when reasonably possible. Furthermore, as part of the Support team it is possible that a Support Technician will be asked to take on duties or tasks that are not specifically defined in this document.

Centric MIT, an outsourced IT provider for the 417 region, is looking for a highly skilled IT professional for a Systems Engineer position. This individual will work closely with the Business Unit Executive to create customer roadmaps, create and maintain documentation and manage customer projects, in addition to resolving escalated service tickets from the helpdesk.

Job Duties

  • Create project plans and estimate time required for all projects
  • Complete projects on schedule
  • Track time for projects and escalated tickets as required
  • Troubleshoot complex customer issues
  • Create/Maintain documentation
  • Communicate effectively with clients and team members
  • Provide superior customer service
  • Participate in on-call rotation as assigned
  • Perform maintenance and upgrades off hours as required
  • Follow and enhance company processes

Qualifications

Advanced knowledge of Windows client operating systems

  • Windows 7
  • Windows 8
  • Windows 10

Advanced knowledge of Windows Server operating systems

  • Server 2008
  • Server 2012
  • Server 2016
  • Server 2019

Advanced knowledge of Microsoft Applications

  • Microsoft 365

Knowledge of GSuite solutions

Advanced knowledge of Active Directory

  • Experience with Virtualization
  • VMware
  • HyperV
  • Configuration of SANs

Ability to Install/Configure/Troubleshoot Microsoft Exchange

Basic understanding of SQL server

Ability to diagnose and troubleshoot network configuration issues

Advanced knowledge for the following

  • Routers
  • Firewalls
  • Switches
  • Wireless Access Points

Experience

Two years as Network or System Administrator

Certifications from

  • Cisco
  • Microsoft
  • CompTIA

Experience with Cisco, Barracuda, Fortinet and Sonicwall equipment
Experience with Server Setup and Deployment

The primary responsibility of the Account Manager is to make sure the client is taken care of by being their advocate within the organization. The AM is always available to the client, is able to mobilize internal resources to get the client what they need, and builds strong relationships with the client. Other responsibilities include hardware and software procurement, business reviews, account audits, and identifying new opportunities to grow their business within Paperwise/Centric where appropriate.

Job Duties

  • Hardware/software procurement
  • Business Reviews
  • Account Audits/Inventory
  • Always be available to the client
  • Communicates with clients to build a working relationship
  • Coordinate with internal departments to provide updates to clients
  • Identify new opportunities for sales team within existing clients
  • Create and maintain accurate client documentation and contacts
  • Work with Marketing team to build appropriate and timely campaigns
  • Monitors and reviews escalation and project boards with current clients
  • Leads transition calls for new clients from Sales to project coordinator/Manager

Qualifications

  • Impeccable written and verbal communication
  • Ability to multitask
  • Be able to quickly grasp business processes in different industries
  • Basic understanding of available software solutions as they relate to clients
  • Knowledge of Customer Success and Account Management philosophies
  • Professional in communication both written and spoken

Experience

  • Two years’ experience in related field

Let's Get Started!

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Submit your completed application, with resume, to careers@paperwise.com. We look forward to working with you!